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TECHNICAL SUPPORT
Although this lab has been tested thoroughly sometimes issues do occur. If
you happen to encounter a problem please follow the procedures below.
HARDWARE FAILURES
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Please report any equipment failures such as Windows
hardware message, system freezing, router/switch hardware messages or you
just cannot access a device.
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To report hardware failures send an email to
SUPPORT@AMILABS.COM In
the email message please state, and if you can, cut and paste the error
message, the time it happened, and session block you were in.
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Remember you have remote reboot capability for all
devices. So if a router, or server freezes during a configuration change
or test, (especially any spanning tree or debugging testing) you can
reboot your device back to the operational state it was in before the
change as long as you did not commit any changes to the router or
switches. |
SOFTWARE FAILURES
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Please report any software failures such as Windows
system messages, Linux messages, router/switch IOS messages that cause a
freeze up or complete inoperability of a lab device. |
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Any VPN setup or login issues should also be reported.
To report software failures send an email to
SUPPORT@AMILABS.COM - in the
email state, and if you can, cut and paste the error message, the time it
happened, and session block you were in. |
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You can also contact the lab administrator at
(516)796-9607and press 2 for AMILABS and leave your message |
SPECIAL REQUESTS
During your research or Cisco studies you may want something changed on the
physical layout of your lab for your next study session. Please send your
request one day in advance to the email address
ADMIN@AMILABS.COM and state
specifically what you want moved or added. AMILABS can accommodate changes
however, the changes allowed are outlined below:
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Use of any new hardware or software not on lab diagram |
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Use of Wireless Access Points and Routers |
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Use of the Aerocomm Spectrum Analyzer for 2.4Ghz
analysis |
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Use of WSP100/Neutrino 802.11b Protocol Analyzer and
IDS tools |
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Moving a WAN, Token-Ring or Ethernet cable to different
ports changing the physical layout of the lab can be accommodated within
reason. (Just a couple of cables for a test but not a complete lab
physical change) |
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Moving a server’s second interface to another physical
port like the 3350's Gigabit ports |
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Changing LAN/WAN modules on the stand alone Agilent
Advisor(switching from fast Ethernet to Ethernet/Token-Ring LAN module)
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Activating POTS modem to test POTS routing |
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Requesting use of the Standalone Agilent Advisor |
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Change of kernel or registry entry for an application
use |
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Requesting the AGS+ and IBM Token-Ring Bridge to become
activated |
You can provide a diagram of your changes using the
original diagrams provided to you in the lab VPN kit and also stored in the
online server. Visio is available on the online lab server so you can make
changes to the diagrams to reflect your needs. The lab administrator can
make the topological changes based on you diagrams with enough notice.
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